Brings to you, the decision in Ankur Raheja V. SIFY Limited & Others at the District Consumer Redressal Forum V Shalimar Bagh, New Delhi Ask a Question on Consumer Law - Get Free AdviseSIFY looses the legal battleReport in: Times Of India (5 Dec 06) | The Hindu (26 Nov 06) | Telegraph (11 Dec 06) | Today (5 Dec 06) Zee News (11 Dec 06) | TechGoss.com (20 Nov 06) | EFY Times (13 Nov 06) | Cyber Lawyer.in (11 Nov 06) Discussions on SIFY Decision: ContentSutra.com | ThinkDigit.com | BroadBandForum.in | RimWeb.in TechWhack.com | TechEnclave.com | VinuThomas.com | CyberLawTimes.com | PC Quest | And more.... SIFY users support @ http://ankurraheja.com/weblog/?p=14 
Latest Updates on SIFY 07-07-07: SIFY pays Compensation April 2007:Sify: Yet To Pay Rs. 8,200 Judgement: SIFY to pay for Unfair trade practices “It has been held that concealing hidden condition and not redressing the grievances of the complainant who made complaints with regard to poor customer service on number of occassions, in our considered opinion, amounts to deficiency in service on the part of Opposite Party and indulging in to Unfair Trade Practice. We, therefore, direct the opposite party to refund the amount of Rs 1,200/-, paid for two months by the complainant along with compensation to the tune of Rs 5,000/- for causing mental agony and harassment to the complainant and further, pay a sum of Rs 2,000/- towards cost of litigation to the complainant.
Further, Court has also held that Opposite Party has failed to provide minimum speed of 256 Kbps as per the definition of BroadBand as laid down by Telecom Regulatory Authority of India."
i.e. Hon'ble Court interpreted the matter from the point of view of TRAI's definition of Broadband, which lays down criterion of minimum speed of 256 Kbps to be regarded as broadBand.
Therefore court held providing 14 Kbps speed instead of 256 Kbps is no service at all.
Consumer Rights
Consumer rights, the consumer rights cover thing like…
1. The right to be informed about the quality, quantity, price, etc of goods or services. 2. The right to be protected against the marketing of hazardous goods and services. 3. The right to be assured, wherever possible, access to a variety of goods and services at competitive prices. 4. The right to seek redressed against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers, etc Read More
SIFY Case News ClippingReports "Court penalises broadband service provider over poor speed"!  THE HINDU dated: 26 Nov 2006, Page # 3... reports 'SIFY ordered to pay damages' 
Telegraph, Calcutta dated: 11 December 2006, Page # 6... Reports "Rs 7000 fine on Sify for slow Net speed" 
Today dated: 05 December 2006, Page # 9... Reports "Court penalises broadband service provider over poor speed"! 
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